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invitation.",[584,605,611],{"action":606,"href":607,"image-alt":608,"image-src":609,"title":610},"Troubleshoot","url:docs.teams.troubleshooting","Pieces conversational search interface","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-search.png","Fix workspace access",[561,612,613],{},"Resolve loading, sign-in, invitation, and settings-sync issues.",[584,615,622],{"action":616,"href":617,"image-alt":618,"image-src":619,"title":620,"external":621},"Contact enterprise","url:routes.contact","Pieces on-device memory interface","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-on-device.png","Plan an enterprise rollout","false",[561,623,624],{},"Discuss evaluation, deployment, security review, and team onboarding.",[626,627,628,633,675,704],"faq",{"spacing":559},[629,630,632],"h2",{"id":631},"quick-fixes","Quick fixes",[634,635,637,640,656,664,670],"faq-item",{"question":636},"Workspace stuck on 'Loading your workspace...'",[561,638,639],{},"A stale session can prevent Portal from loading your organization. Force a logout and sign in again.",[641,642,643,647,650,653],"ol",{},[644,645,646],"li",{},"Open the Portal logout page to sign out.",[644,648,649],{},"Wait for the logout to complete, then open the Portal login page.",[644,651,652],{},"Sign in with the account that owns or belongs to the organization.",[644,654,655],{},"Select your organization from the workspace dropdown after signing in.",[657,658,661],"cta-link",{"href":659,"variant":660},"url:portal.auth.logout","text",[561,662,663],{},"Open Portal logout",[657,665,667],{"href":666,"variant":660},"url:portal.auth.login",[561,668,669],{},"Open Portal login",[657,671,672],{"href":607,"variant":660},[561,673,674],{},"Organization troubleshooting guide",[634,676,678,681,695,699],{"question":677},"Cannot accept an organization invitation",[561,679,680],{},"Invitation links are tied to a specific email address. You must be signed in to the matching account.",[641,682,683,686,689,692],{},[644,684,685],{},"Confirm you are signed in to the account that received the invitation email.",[644,687,688],{},"Click the invitation link directly from the email. Avoid copy-pasting if possible.",[644,690,691],{},"If the link fails, sign in at the Portal login page first, then retry the link.",[644,693,694],{},"Contact the organization admin to resend the invitation if it has expired.",[657,696,697],{"href":666,"variant":660},[561,698,669],{},[657,700,701],{"href":597,"variant":660},[561,702,703],{},"Creating and joining organizations guide",[634,705,707,710,733],{"question":706},"Organization settings or models not syncing to Desktop",[561,708,709],{},"Desktop pulls organization settings after you sign in. If settings do not appear, verify membership and restart the app.",[641,711,712,715,723,726],{},[644,713,714],{},"Confirm you are a member of the organization in Portal.",[644,716,717,718,722],{},"Check that an Owner or Admin has configured models and features in ",[719,720,721],"strong",{},"Organization Settings",".",[644,724,725],{},"Restart Pieces Desktop to trigger a settings sync.",[644,727,728,729,732],{},"Open ",[719,730,731],{},"Settings → Models"," in Desktop and toggle on the models you want to use, then save.",[657,734,735],{"href":607,"variant":660},[561,736,674],{},[738,739],"support-solutions",{":categories":740,"heading":741,"sub":742},"[{\"id\":\"enterprise-setup\",\"title\":\"Set up an organization\",\"icon\":\"material-symbols:domain-add-rounded\",\"iconTone\":\"blue\",\"links\":[{\"label\":\"Organizations and teams overview\",\"href\":\"url:docs.teams.overview\"},{\"label\":\"Create or join an organization\",\"href\":\"url:docs.teams.creating\"},{\"label\":\"Troubleshoot an organization\",\"href\":\"url:docs.teams.troubleshooting\"}]},{\"id\":\"enterprise-controls\",\"title\":\"Security and controls\",\"icon\":\"material-symbols:admin-panel-settings-rounded\",\"iconTone\":\"purple\",\"links\":[{\"label\":\"Privacy, security, and your data\",\"href\":\"url:docs.privacy\"},{\"label\":\"Open Pieces Portal\",\"href\":\"url:portal.home\"},{\"label\":\"Talk to the enterprise team\",\"href\":\"url:routes.contact\"}]}]","Browse enterprise topics","Open the organization guide for the task your team needs.",[744,745,748,756,765,776],"support-channels",{"heading":746,"sub":747},"Still need help?","Use support for product issues. Use Contact for evaluation, deployment planning, and security review.",[749,750,753],"support-channel",{"action":751,"channel":752,"href":44,"title":43,"logo":43},"Open Discord","discord",[561,754,755],{},"Ask general product and workspace questions.",[749,757,762],{"action":758,"channel":759,"href":760,"title":761,"logo":37},"View issues","github","url:github.issues","GitHub Issues",[561,763,764],{},"Report a reproducible organization or Desktop bug without private company data.",[749,766,773],{"action":767,"channel":768,"href":769,"title":770,"icon":771,"icon-tone":772,"external":621},"Email support","email","url:sales.supportEmail","Email","material-symbols:mail-rounded","blue",[561,774,775],{},"Send organization-specific support details privately.",[749,777,782],{"action":778,"channel":779,"href":31,"title":30,"icon":780,"icon-tone":781},"Browse docs","docs","material-symbols:menu-book-rounded","teal",[561,783,784],{},"Find setup guides and troubleshooting steps.",{"title":786,"searchDepth":787,"depth":787,"links":788},"",2,[789],{"id":631,"depth":787,"text":632},"Set up organizations, manage members and permissions, and troubleshoot enterprise workspaces.","md",null,{},false,"\u002Fsupport\u002Fenterprise",{"title":551,"description":790},"support\u002Fenterprise","AupnBh9DHWy7rwKkwLVVtKLiuvfIRbkmY5PTdr43qnE",[],{"left":801,"top":801,"width":802,"height":802,"rotate":801,"vFlip":794,"hFlip":794,"body":803},0,24,"\u003Cpath fill=\"currentColor\" d=\"M5 21q-.825 0-1.412-.587T3 19V5q0-.825.588-1.412T5 3h14q.825 0 1.413.588T21 5v14q0 .825-.587 1.413T19 21zm0-2h14V5H5zM5 5v14zm3 12h5q.425 0 .713-.288T14 16t-.288-.712T13 15H8q-.425 0-.712.288T7 16t.288.713T8 17m0-4h8q.425 0 .713-.288T17 12t-.288-.712T16 11H8q-.425 0-.712.288T7 12t.288.713T8 13m0-4h8q.425 0 .713-.288T17 8t-.288-.712T16 7H8q-.425 0-.712.288T7 8t.288.713T8 9\"\u002F>",{"left":801,"top":801,"width":802,"height":802,"rotate":801,"vFlip":794,"hFlip":794,"body":805},"\u003Cpath 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