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report.",[584,605,611],{"action":606,"href":607,"image-alt":608,"image-src":609,"title":610},"View storage paths","url:docs.piecesOS.storage","Pieces local data controls","https:\u002F\u002Fstorage.googleapis.com\u002Fpieces-marketing-website\u002Fimages\u002Fhome\u002Fpieces-desktop-clear-data.png","Find on-device data",[561,612,613],{},"Locate local databases, backups, and storage folders.",[615,616,617,622,659,684],"faq",{"spacing":559},[618,619,621],"h2",{"id":620},"quick-fixes","Quick fixes",[623,624,626,629,652],"faq-item",{"question":625},"PiecesOS won't start or keeps crashing",[561,627,628],{},"PiecesOS may fail to launch if it was installed to a cloud-synced folder, the OS is outdated, or Windows Controlled Folder Access is blocking writes.",[630,631,632,636,639,649],"ol",{},[633,634,635],"li",{},"Confirm your OS meets minimum requirements: macOS 12+, Windows 10 1809+, or Ubuntu 22+.",[633,637,638],{},"If installed to OneDrive, iCloud Drive, or another synced location, uninstall and reinstall to the default path.",[633,640,641,642,648],{},"On Windows, add ",[643,644,647],"span",{"className":645},[646],"rt-mono","PiecesOS"," to the Controlled Folder Access allowlist if CFA is enabled.",[633,650,651],{},"Restart your computer and reopen Pieces Desktop.",[653,654,656],"cta-link",{"href":587,"variant":655},"text",[561,657,658],{},"PiecesOS troubleshooting guide",[623,660,662,665],{"question":661},"PiecesOS update failed or stuck",[561,663,664],{},"Updates can fail if the previous version is still running or if the installer file is blocked.",[630,666,667,670,673,681],{},[633,668,669],{},"Quit Pieces Desktop and PiecesOS completely (use Task Manager or Activity Monitor if needed).",[633,671,672],{},"Open Pieces Desktop again. It will relaunch PiecesOS and prompt for the update.",[633,674,675,676,680],{},"On Windows with ",[643,677,679],{"className":678},[646],".appinstaller",", quit both apps before retrying the update.",[633,682,683],{},"If updates continue to fail, collect your logs and contact support with the app version and operating system.",[623,685,687,690,722,725],{"question":686},"Where are my logs and local data?",[561,688,689],{},"PiecesOS stores logs and databases locally. Attach recent logs when reporting a bug.",[691,692,693,704,713],"ul",{},[633,694,695,699,700],{},[696,697,698],"strong",{},"macOS:"," ",[643,701,703],{"className":702},[646],"~\u002FLibrary\u002Fcom.pieces.os\u002Fproduction\u002FSupport\u002Flogs\u002F",[633,705,706,699,709],{},[696,707,708],{},"Windows:",[643,710,712],{"className":711},[646],"%LOCALAPPDATA%\\Mesh Intelligent Technologies, Inc\\Pieces OS\\com.pieces.os\\production\\Support\\",[633,714,715,699,718],{},[696,716,717],{},"Linux:",[643,719,721],{"className":720},[646],"~\u002F.local\u002Fshare\u002Fcom.pieces.os\u002Flogs\u002F",[561,723,724],{},"Zip the latest two or three log files and attach them to your GitHub issue or support request.",[653,726,727],{"href":597,"variant":655},[561,728,729],{},"Logs and storage guide",[731,732],"support-solutions",{":categories":733,"heading":734,"sub":735},"[{\"id\":\"piecesos-setup\",\"title\":\"Setup and operation\",\"icon\":\"material-symbols:dns-rounded\",\"iconTone\":\"purple\",\"links\":[{\"label\":\"What is PiecesOS?\",\"href\":\"url:docs.piecesOS.details\"},{\"label\":\"Long-Term Memory\",\"href\":\"url:docs.piecesOS.longTermMemory\"},{\"label\":\"Quick menu\",\"href\":\"url:docs.piecesOS.quickMenu\"}]},{\"id\":\"piecesos-diagnostics\",\"title\":\"Diagnose an issue\",\"icon\":\"material-symbols:monitor-heart-rounded\",\"iconTone\":\"teal\",\"links\":[{\"label\":\"PiecesOS troubleshooting\",\"href\":\"url:docs.piecesOS.troubleshooting\"},{\"label\":\"Finding your logs\",\"href\":\"url:docs.support.logs\"},{\"label\":\"On-device storage\",\"href\":\"url:docs.piecesOS.storage\"}]}]","Browse PiecesOS topics","Open the canonical Pieces documentation for each dependency or task.",[737,738,741,749,758,770],"support-channels",{"heading":739,"sub":740},"Still need help?","Try the troubleshooting guide first, then include recent logs in your report.",[742,743,746],"support-channel",{"action":744,"channel":745,"href":44,"title":43,"logo":43},"Open Discord","discord",[561,747,748],{},"Ask the team and other Pieces users about your PiecesOS setup.",[742,750,755],{"action":751,"channel":752,"href":753,"title":754,"logo":37},"View issues","github","url:github.issues","GitHub Issues",[561,756,757],{},"Report a reproducible PiecesOS bug and attach recent logs.",[742,759,767],{"action":760,"channel":761,"href":762,"title":763,"icon":764,"icon-tone":765,"external":766},"Email support","email","url:sales.supportEmail","Email","material-symbols:mail-rounded","blue","false",[561,768,769],{},"Send diagnostic details directly when GitHub is not the right fit.",[742,771,776],{"action":772,"channel":773,"href":31,"title":30,"icon":774,"icon-tone":775},"Browse docs","docs","material-symbols:menu-book-rounded","teal",[561,777,778],{},"Find setup guides and troubleshooting steps.",{"title":780,"searchDepth":781,"depth":781,"links":782},"",2,[783],{"id":620,"depth":781,"text":621},"Troubleshoot PiecesOS, locate logs and storage, and install it manually.","md",null,{},false,"\u002Fsupport\u002Fpiecesos",{"title":551,"description":784},"support\u002Fpiecesos","HGCQAjQYApRlGneKWCz8bDZjXoVmKo1L8c0bgDe4fn4",[],{"left":795,"top":795,"width":796,"height":796,"rotate":795,"vFlip":788,"hFlip":788,"body":797},0,24,"\u003Cpath fill=\"currentColor\" d=\"M5 21q-.825 0-1.412-.587T3 19V5q0-.825.588-1.412T5 3h14q.825 0 1.413.588T21 5v14q0 .825-.587 1.413T19 21zm0-2h14V5H5zM5 5v14zm3 12h5q.425 0 .713-.288T14 16t-.288-.712T13 15H8q-.425 0-.712.288T7 16t.288.713T8 17m0-4h8q.425 0 .713-.288T17 12t-.288-.712T16 11H8q-.425 0-.712.288T7 12t.288.713T8 13m0-4h8q.425 0 .713-.288T17 8t-.288-.712T16 7H8q-.425 0-.712.288T7 8t.288.713T8 9\"\u002F>",{"left":795,"top":795,"width":796,"height":796,"rotate":795,"vFlip":788,"hFlip":788,"body":799},"\u003Cpath fill=\"currentColor\" d=\"M4 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